Celebrating Patient-Centered Excellence Across Canopy Healthcare

22 Jun 2026

At Canopy Healthcare, delivering exceptional patient care isn’t just a measure. It’s part of our purpose. Every interaction, every conversation, and every experience is designed to support patients and their whānau at what is often a vulnerable time in their lives.

That commitment has now been recognised in the 2025 Cemplicity Benchmarking Report.

We are incredibly proud to share that multiple Canopy Healthcare providers have achieved top Net Promoter Score (NPS) rankings across APAC and globally in the latest 2025 Cemplicity benchmarking results. With the help of Cemplicity we measure patient experiences and feedback across a number of different criteria to ensure that we are providing the best possible care and experience for our patients. A Net Promoter Score (NPS) is a key metric used to measure how successfully we do this, and is used as a benchmark for comparison against our peers.

Canopy Cancer Care
Achieved the highest NPS globally and in APAC for outpatient group (multi-site network) providers
⭐ NPS: 92

Auckland Breast Centre
Achieved the highest NPS globally across all diagnostic and imaging providers, and in APAC among individual providers
⭐ NPS: 94

Canopy Imaging
Achieved the highest NPS in APAC for group diagnostic and imaging providers
⭐ NPS: 84

These results place our teams among the best-performing healthcare providers internationally. This is a significant achievement that reflects the consistency, compassion, and professionalism demonstrated across all services.

While NPS is a powerful measure of experience, these scores represent something much deeper:

Patients feeling heard, respected, and reassured
Clear, timely communication at every stage of the journey
Teams going beyond clinical care to deliver empathy and humanity
A culture where feedback is actively listened to and acted on
This is the outcome of a truly patient-centred approach in action.

These achievements are thanks to the awesome teams we have across the country.

At Canopy Cancer Care, Auckland Breast Centre, and Canopy Imaging, our teams consistently:

Put patients at the centre of every decision
Support each other to deliver seamless, connected care
Embrace feedback as an opportunity to improve
Show up every day with professionalism, kindness, and integrity

From frontline clinicians and reception teams to scheduling and support services, this recognition reflects a collective effort across the entire patient journey.

Our partnership with Cemplicity enables us to hear directly from patients in real time, helping us to continuously refine and improve the experience we deliver.

These results are not a finish line but are a reflection of a culture that is committed to:

Continuous improvement
Transparency
Acting on what matters most to patients

Thanks to all of the staff across the Canopy Healthcare group for all you do each day and for every patient.

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