Improving Security and Access to IntelePACS
Multi-Factor Authentication (MFA) for Referrers
At Canopy Imaging, protecting patient information is a responsibility we take seriously. To align with evolving healthcare security requirements and industry expectations, we're introducing Multi-Factor Authentication (MFA) for referrer access to patient images and reports.
We're doing this with you, not to you: we'll provide guided support and clear steps.
Security is evolving, but your workload isn't: we'll keep the process simple and minimise additional administration.
Protecting patients and practices: MFA helps safeguard patient privacy and referrer reputation.
What is changing?
- MFA will be required when accessing patient images and reports.
- If you use InteleViewer, you'll need to upgrade to the latest supported version. Older versions will no longer be supported once MFA is enabled.
- We strongly encourage you to switch to InteleConnect at the same time — the browser-based access platform, with no software installation required, giving secure access to images and reports from anywhere.
Why are we making this change?
- Better protection of patient information.
- Alignment with healthcare security expectations from Health NZ and DIANZ.
- Reduced risk of unauthorised access.
Guides
InteleConnect setup guide
MFA enrolment guide
Setting up MFA
A full step-by-step guide with screenshots is available as a PDF
In brief:
- Download an authenticator app (we recommend Microsoft Authenticator or Google Authenticator).
- Log in to PACS as usual with your username and password.
- Follow the prompt to add your account, usually by scanning a QR code.
- Enter the 6-digit code from the app to confirm setup.
What to expect
Once set up, you won't need to verify every time you log in — sessions stay active for 24 hours per device.
The authenticator app only generates a secure code. It doesn't track your location or access your contacts, photos or other data on your phone.
[Insert PACS/RICOH helpline contact details]
InteleConnect
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Frequently Asked Questions
MFA adds a simple additional verification step when you sign in.
Yes. We recommend Microsoft Authenticator or Google Authenticator.
No. Referral processes remain unchanged.
No. Your access remains available once MFA is configured.
No. MFA applies only to your PACS/InteleViewer/InteleConnect login — it doesn't affect any other software or systems.
Each person will need their own individual account once MFA is enabled — shared logins won't be supported. Contact us to set up additional accounts.
Contact our support team — we can talk through alternative options with you.
You'll need to upgrade to the latest supported version before MFA is enabled. If you're not sure which version you're on, contact your local representative.
It's browser-based, requires no software installation, and gives you access to images and reports from anywhere. We strongly encourage referrers to make the switch alongside MFA enrolment — see the InteleConnect setup guide above.
Contact our PACS admin team directly on [PACS admin direct line/email — to be inserted].
Contact our support team or your local representative. We'll provide guides, FAQs and direct assistance throughout the rollout.