Improving Security and Access to IntelePACS
At Canopy Imaging, we're committed to providing clinicians with timely access to high-quality diagnostic images and reports,
while ensuring patient information remains secure.
Multi-Factor Authentication (MFA)
To strengthen PACS account security, and support evolving healthcare security requirements, MFA will be required to access InteleConnect and InteleViewer.
For existing InteleConnect users who would like to enable MFA ahead of the rollout, please complete this form: Activate Multi-Factor Authentication (MFA).
See below for MFA setup instructions.
MFA Setup Guides
Download the instructional step by step guide or watch the video:
If you need assistance, please contact our PACS Support Team at [email protected]
Change to Shared Logins
If your practice currently uses a shared IntelePACS login, each user will need their own individual IntelePACS account.
To setup a new account please click here.
Existing InteleViewer Users
If you use InteleViewer, we encourage you to switch to InteleConnect which is a browser-based platform with no software installation required, while providing secure access to images and reports.
With high-fidelity image viewing and access to current and prior studies, InteleConnect delivers a consistent experience across desktop, tablet, and mobile devices.
Your existing InteleViewer username and password can also be used with InteleConnect.
Please complete the form Activate Multi-Factor Authentication (MFA) or email our PACS Team at [email protected]
InteleConnect Setup Guide
You can download our InteleConnect Setup Guide here:
If you need assistance setting up InteleConnect, please contact our PACS Support Team at [email protected] or call (09) 486 9700.
Frequently Asked Questions
Multi Factor Authenticator adds a simple additional verification step when you sign in.
Yes. We recommend Microsoft Authenticator or Google Authenticator.
No. Referral processes remain unchanged.
No, an authenticator app only generates a secure code.
No. Your access remains available once MFA is configured.
No. MFA applies only to your PACS/InteleViewer/InteleConnect login — it doesn't affect any other software or systems.
Contact us to reset your multi-factor authentication (MFA), and you'll need to go through the simple setup process above, again. To request a reset: [email protected] or, if urgent, call +64 9 486 9700.
MFA can only be linked to one person's device at a time, under our Terms & Conditions, accessing patient records must be auditable, each user will need their own individual IntelePACS account. To set up a new account, please complete this form here.
We encourage you to move to InteleConnect, a browser-based platform, requiring no software installation or updates. But you can continue using InteleViewer with MFA enabled.
To activate your MFA ahead of the roll-out, complete this form: Activate Multi-Factor Authentication (MFA) – Fill out form, our team will confirm via email once MFA is activated or email our PACS Team at [email protected].
We’re encouraging referrers to move to InteleConnect, a browser-based platform requiring no software installation or updates.
InteleConnect provides improved functionality, high-fidelity image viewing and access to current and prior studies, and delivers a consistent experience across desktop, tablet, and mobile devices. Your existing username and password apply.
Contact our support team at [email protected].
We can talk through alternative options with you.
You can access our MFA and InteleConnect set-up guides here. For MFA issues your IT department may be the best first support, otherwise please contact one of our supportive team at [email protected] or if urgent, on DDI: +64 9 486 9700.